Description of Services

Service Description

Quality Control

Vilorra leaves nothing to chance. We use innovation and a good old-fashioned, hands-on way to maintain quality control levels. Our operations staff is charged with meeting our high standard controls in the areas of tasks, execution and stock administration. Every single electronic data is confirmed by staff through reviews, physical stock tallies and twofold checks of each snippet of data we get through mechanized methods.

Order Fulfillment

Order fulfillment has advanced in something that is practically unrecognizable from its original inception. Even the idea of web-based business wasn't a reality until only a couple of years ago. Today, we can’t imagine a world without online shopping.

Vilorra is prepared for the challenges and expectations from online purchasers. Speed, low costs, and exact order satisfaction are only a couple of the things the present online shopper expects. It's turned into the standard. We not only strive to accomplish all those objectives, but we additionally help your company with achieving those same goals for your very own clients.

We will deal with everything from stock management to picking, packing and shipping. Remember, we can also process your customer returns and issue credits.

Amazon Fulfillment

Fulfillment by Amazon (FBA) is an extremely incredible approach to build your business through Amazon’s platform. Your organization will get extraordinary exposure that you just couldn’t reach with anyone else. Amazon handles the grunt work, but participating vendors are required to comply with some complex standards. It can be an extraordinary opportunity, but it can also be a little overwhelming. Another option for you is to participate with FBA but let Vilorra act as your middle man. We know about FBA and are as of now in compliance with their guidelines and we are already approved as FBA facility. We would deal with dispatching your orders for you that come in through Amazon. This is the best of both worlds. You are partnered with FBA yet won’t have to make any costly changes to qualify because we have already done that for you.

Customer Services

Vilorra is about the client. Every activity and decision we make is weighed against its effect on our customers. We attempt to make everything as simple as could reasonably be expected. Customers enjoy 24-hour access to their record data, instant correspondence options, fantastic pricing and impeccable administration. We offer the opportunity to tweak our arrangements to address their needs, incorporation of KPI factors and relating reports, package consolidation, assembly services and custom labels, and the list goes on and on.

We challenge any other company to put their customer service up against our own. On the off chance that there is something you don’t see on our services menu – call us! We will bend over backward to provide you with the services you need while remaining inside your spending limit.

Consultations

There are so many aspects to maintaining a business. Some are wonderful, and some are definitely not. Not all entrepreneurs are knowledgeable about every one of these aspects and would profit from expert advice to enable them to make some of their biggest decisions.

We have a staff of specialists available to assist business owners with major decision-making occasions, for example, arranging real estate purchases and rents and freight negotiations. We also have consultants who are knowledgeable in floor plan formats and workflows processes and can enable you expand your office and operations space.

OUR SUPPORT

Working Hours:

Monday through Friday
from 9:00 AM to 5:00 PM (Pacific Standard Time)

If you would need any additional information, please let us know.

You may have heard us mention our highly trained excellent customer service representatives once or twice. We handpicked each of our team members for their inherent desire to please and build our customers’ satisfaction. They are there to support YOU, anytime you may require assistance. We strive to ensure complete customer satisfaction in every department of our company. Customers are the reason we are who we are today! By treating every customer as if they were our only customer, providing them with undivided attention regardless of whether they spend thousands of dollars or just a dollar, we just don’t provide service – we provide an experience like no other. Every customer representative is easy to deal with and geared to be attentive to your needs.

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