Security Measures and Privacy Protocols

Security and Privacy Protocols

Distributing task assignments is hard enough for most business owners. It’s even harder when you decide to outsource those assignments. It’s a huge leap of faith to trust a third party to handle your product, customer and entire operation in some instances. You need to feel at ease that the company you chose will handle these items for you to your specifications and meet your expectations.

Vilorra has been a game changer for business owners like yourself for years. Having reservations about handing over logistics operations to an outsider is only natural. Our revolutionary approach to logistics has changed many business owners’ perspective. Our dedication to customer satisfaction and our commitment to provide services with quality and dependability while remaining cost-effective has paid off for us. Our customer base is growing and almost all our customers stay with us for years.

We have the expertise and experience to handle your logistics operations equally or even better than your in-house staff. Logistics is what we do for a living, so we know a thing or two about the process. Hundreds of business clients find it worthwhile to have us do the heavy lifting while they can channel their resources in what matters most.

DEDICATED MAILBOXES

Our team members are well-trained, and they process each piece of mail/package with utmost professionalism and dedication. Our customers can rest easy knowing that their correspondence and packages are being handled by professionals who put customer needs before everything.

We visually inspect each delivery and report any adverse finding immediately to you. We provide photograph as soon as we receive a package on your behalf, when issues have been discovered and when we forward your package on to its next destination, so you can be in the loop in every step of the process.

We process all mails within 48 hours of receipt. After carefully inspecting each mail piece, we take pictures, and upload them to client portal. If any damage and/or defect is found, we either wait for your instruction or follow Advanced Protocols. If you do not have Advanced Protocol in place, our processing time will depend on how soon we receive instruction from you. Having Advanced Protocols thus cut down the processing time and allows us to meet our goal of 48 hours turnaround time for each mail piece.

All our team members go through extensive vetting process and they must pass a comprehensive background check. We take privacy and protection of your data very seriously and we take every precaution to safeguard sensitive information.

SCANNING

If we need to scan a document that contains information that is of a sensitive nature, we take every precaution to protect both the document and the information contained within. Both scans and photographs are performed in a designated, secured area that can only be accessed by authorized personnel.

As soon as we are done scanning and/or photographing, the original mail piece is returned to the processing area. The images are uploaded from our secured server to the client portal that also utilizes a multi-layer, encryption technology to provide the best privacy and security money can buy.

RECEIVING AND INVENTORY

Every team member receives ongoing training and mentoring so they can keep up with the newest technology we adopt to streamline the service we provide to our customers.

We provide rigorous training on proper storing and handling, hazardous material handling, equipment inspections, proactive methods to minimize asset loss, and confidentiality and privacy practices. We take proactive approach to address issues before they present themselves. Sure, there are unforeseen circumstances that come up from time to time and we empower our team members to take decisions bearing the best interest of our clients in mind.

SECURE SHREDDING AND RECYCLING

Our recycling efforts to minimize environmental impact is one of a kind in our industry. We are involved in several recycling programs to help eliminate waste and reuse materials as much as possible. We constantly evaluate our process for potential areas that can be improved. Such improvements may entail adoption of paperless operations, removal of redundancy, and opportunities to reuse and recycle as much as possible.

EMPLOYEES

Our employees fuel our entire business. They are the heartbeat of our entire operation and our first line of communication with our customers. Our staff has their hand on the pulse of our customers and they are a great resource to find out what we are doing right and what are some areas that need improvement. As our staff interacts directly with the customer, they are the first to know if something needs fixing or something particularly working well for our customers. We couldn’t be any prouder of our motivated and dedicated staff who embody the value of our company every day and go above and beyond to meet and exceed customer expectation.

We value dedication and loyalty, and we are pleased that most of our employees tend to stay with us for long periods. Part of this is because our staff understands that they are valued and well taken care of. We offer generous base salaries, PTO, and plethora of other benefits as well as a 401K plan with company contribution. We offer schedules that are flexible and promote well-balanced work life experience.

Dedication of our staff shines through each interaction they have with clients and each package they handle. Come find out for yourself why we pride ourselves on our customer service.

OUR SUPPORT

Working Hours:

Monday through Friday
from 9:00 AM to 5:00 PM (Pacific Standard Time)

If you would need any additional information, please let us know.

You may have heard us mention our highly trained excellent customer service representatives once or twice. We handpicked each of our team members for their inherent desire to please and build our customers’ satisfaction. They are there to support YOU, anytime you may require assistance. We strive to ensure complete customer satisfaction in every department of our company. Customers are the reason we are who we are today! By treating every customer as if they were our only customer, providing them with undivided attention regardless of whether they spend thousands of dollars or just a dollar, we just don’t provide service – we provide an experience like no other. Every customer representative is easy to deal with and geared to be attentive to your needs.

We publish a newsletter, periodically dealing with industry news and other exciting information you may be interested to know. By subscribing to our newsletter, you are kept abreast with the latest information out there, subscribe now and have it dropped straight to your inbox.