Incoming Shipments

Receiving

Keeping track of all your deliveries can seem like an overwhelming task but not when you have Vilorra.com and its technology by your side! Without having the proper processes in place, your business can lose money. We understand that managing inventory, meeting customer expectations, and processing incoming and outgoing shipments are crucial. We not only handle these all for you, we do these better than anyone else!

Our staff has both the knowledge, tools, and expertise required to not only perform these tasks, but they are able to do them efficiently and quickly. For most cases, our staff can handle these tasks better, don’t be surprised, than your in-house staff. Our staff and automated system constantly monitor inventory level, process orders and shipments, and provide you with notification alerts when stocks are running low. Our state-of-the-art inventory management system helps move old stock first, so you can get most of your inventory and don’t have to deal with expired products.

Drop shipping is an option for our clients to allow them to take advantage of bulk discounts and vendor sales. Trailers containing your shipment are dropped at our facility and we unload them at some point in the future or as they are needed. Obviously, this only applies to products that don’t require specialized handling or climate-controlled storage units. You don’t have to worry about having enough storage space for your products – we take care of it all and some more.

PRODUCT CHECKS

Vilorra utilizes latest technology in inventory management solutions – both software, and infrastructure. While we heavily deploy technology in all aspects of our operation, we do not blindly rely on them. We back up every automated process with physical inspections, checks and balances for additional verification.

We are always vigilant for potential issues. All shipments are inspected upon receipt and anything worthy of concern is reported back to supervisors and customers. Our staff is trained to look out for certain indicators that would alert them to take a closer look. We do our best to reduce waste and damage to your products.

Our staff will pick, pack, and ship your orders with care and efficiency. You won’t have to worry if your customer orders are being fulfilled correctly, efficiently and on time. We guarantee our services are not to be beaten.

Advanced Protocols are the essentially contingency plan if things were to go south. We encourage all customers to utilize Advanced Protocols. These protocols basically set up an alternative plan of action in the event of certain situations. What to do when a product is out of stock? You can have an AP in place that instructs our staff exactly what to do when this happens. You can instruct staff to substitute another product or place a new order with the vendor while we notify the customer that their order has been placed in a backordered state. Having Advanced Protocols in place saves times, eliminates stress, and prevents last minute scrambling to fill the orders and get them out of the door.

Having APs in place is a proactive approach and can be quite handy to streamline order processing if set up right. It eliminates the need for our staff to contact you and wait for further instruction when an issue is quickly addressed and becomes only a slight bump instead of a complete halt in operation.

LOAD FLEXIBILITY

Being able to keep order fulfillment under control can define success or failure for a business. Incoming deliveries can get keep mounting up at the loading dock and outgoing orders can run behind if not managed properly. Recovering from such backup can take months and frankly, some businesses never recover. Drop shipments has eliminated this problem for us. By having some shipments dropped at our facility in containers and/or trailers, we can easily maneuver them into our schedule and process them more efficiently and in a more practical manner. It allows us to process more pressing orders first and prioritize tasks.

On the flip side, pre-loading helps us get ahead of the game when we have extra sets of hands on deck on a given day or we are simply enjoying a slower than usual day. With pre-loading, we can schedule loading a trailer so that it is ready to go when the carrier shows up.

PRODUCT LABELING

We use barcodes to track inventory, a simply scan can provide a treasure trove of information. Each unique label is affixed to an item as soon as it’s received. This label and barcode include all the information about that particular product. Once the label is affixed, the barcode is scanned and the item is automatically entered into inventory. The barcode will indicate where the product should be stored in and if any special handling or climate is required. When the item ships out, the outgoing scan will remove the item from inventory.

NETWORK OF CARRIERS

We cherish our relationships with carriers all over the world. These relationships put us in the unique position where we enjoy better pricing and superior negotiating power. We pass on the extra savings to our customers. Our carriers receive more businesses from our customers, our customers get to enjoy lower rates and we get to be in the middle of everything. This is a win-win situation for all.

EDI AND NOTIFICATIONS

EDI is short for Electronic Data Interchange. EDI allows our customers to receive real-time updates on the status of their incoming and outgoing shipments. It also enables them to make adjustment to those shipments even when in transit. Furthermore, EDI provides a great platform to communicate with our staff. We highly recommend all customers to utilize EDI for its features and convenience.

KEY PERFORMANCE INDICATORS (KPIs)

All modern business should utilize KPIs to support decision making. KPIs can quickly indicate things that your business is doing well and where you have room for improvement. We offer to add KPIs to your business processes as a complementary service. If you need to customize some KPIs, our experts can help you with that process as well. Business Analytics and KPIs can make a real difference on how you run your business and what sort of return you’re getting out of your operations.

OUR SUPPORT

Working Hours:

Monday through Friday
from 9:00 AM to 5:00 PM (Pacific Standard Time)

If you would need any additional information, please let us know.

You may have heard us mention our highly trained excellent customer service representatives once or twice. We handpicked each of our team members for their inherent desire to please and build our customers’ satisfaction. They are there to support YOU, anytime you may require assistance. We strive to ensure complete customer satisfaction in every department of our company. Customers are the reason we are who we are today! By treating every customer as if they were our only customer, providing them with undivided attention regardless of whether they spend thousands of dollars or just a dollar, we just don’t provide service – we provide an experience like no other. Every customer representative is easy to deal with and geared to be attentive to your needs.

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