Security Measures and Privacy Protocols

Mail Forwardings FAQs

Yes, Vilorra is registered as a Commercial Mail Receiving Agent (CMRA).

Browse through our website, Vilorra.com, and create a new account. If you choose the Mail Forwarding Plan, a USPS Form 1583 must be completed and submitted. A copy of USPS Form 1583 can be found here or you can pick one up at your local post office.

USPS Form 1583 is a standard form and very easy to complete. If you have any questions, we are happy to provide you with a step-by-step instruction to make it even easier.

Yes, it’s possible to set your preferences under your online account on how you want your mails and packages forwarded. You can choose immediate forward or choose to consolidate all your mails and packages to maximize savings. You can also set other preferences and instructions under your account.

Generally speaking, the carriers and law enforcement agencies have a comprehensive list of restricted items. As long as your item is legal to ship/mail, we will handle it. We are not responsible for any illegal items that you ship and subsequently get confiscated by law enforcements. Customers are advised to refer to those lists if they have any concerns about shipping eligibility for their items.

You are free to use your provided address to receive any mail/packages/orders from merchants. This is no different than using your home address to receive mails. Feel free to share address with your contacts, use it for online shopping, or have your subscriptions sent there.

Typically, misspelling and/or typos of names should not hinder delivery. However, the address should be accurate.

Yes, customer service agents are available during regular business hours and can be reached via: phone, fax, email, and online chat.

While setting up your account, you get to pick a username and password. Use these same credentials to gain access to everything associated with your account. You can see deliveries, items in transit, pay your bill, add prepaid funds to your account, and set or change your preferences. You can also report issues and contact customer service right from the portal.

You can cancel or modify services from the customer portal. If you are not satisfied with the service, please contact us prior to canceling. We will try our best to retain your business and make things right for you. If you no longer need a subscription or your circumstances and needs have changed, you can adjust your plan from the customer portal.

To cancel your services please attend the customer portal. If you chose to cancel due to service issues, please, reach out to us prior to canceling to give us an opportunity to correct the issue and retain your business. Sometimes, customers no longer require a particular service and just need to stop the subscription. Please note that if this is the case, you can always restart your service if you find that you need to do so.

Yes. However, any additional person using this address must complete USPS Form 1583. We do not restrict sharing address as long as you’re not abusing our generous policy. Please check the volume limits on your plan prior to allowing other people to use the account. You are responsible for any additional bill accumulating from your shared account.

We will provide you with a U.S. residential address that you can use to receive your correspondence and package deliveries. You are free to share this address as you see fit. We will receive your mails, packages, and other correspondence as they come in, photograph incoming mails and upload the images to your account so you can monitor incoming mails as they arrive. Finally, we will forward the mails, packages and correspondences to your desired address.

No, we do not open any packages and/or mails unless you explicitly request us to open and inspect content of a package. In the event of such request, the package is taken and opened in a restricted access area, photographed (including contents), and repackaged in the original packaging and returned to our pending area to await customer instructions. Customers will receive photographs of the contents in their portal, so they can see the result of any inspection.

We strive to forward all items within 48 hours after we receive them. Unless you want us to consolidate package to maximize savings, items are reshipped within 48 hours, and sometimes within the same day. The duration a package takes to get from our location to yours will depend on distance between the addresses, carrier, selected postal speed etc.

We utilize high quality scanners and other imaging technology. Scans uploaded to your account are of high quality, crisp and clear.

We simply discard junk mails and advertisements. We do not count junk mails towards your monthly limit.

No, unfortunately we do not offer pick up services.

OUR SUPPORT

Working Hours:

Monday through Friday
from 9:00 AM to 5:00 PM (Pacific Standard Time)

If you would need any additional information, please let us know.

You may have heard us mention our highly trained excellent customer service representatives once or twice. We handpicked each of our team members for their inherent desire to please and build our customers’ satisfaction. They are there to support YOU, anytime you may require assistance. We strive to ensure complete customer satisfaction in every department of our company. Customers are the reason we are who we are today! By treating every customer as if they were our only customer, providing them with undivided attention regardless of whether they spend thousands of dollars or just a dollar, we just don’t provide service – we provide an experience like no other. Every customer representative is easy to deal with and geared to be attentive to your needs.

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