HOW MAIL FORWARDING
WORKS

Mail Forwarding
Process

Most of our Mail Forwarding clients either reside, or do business outside of the U.S. Our service enables them to enjoy unrestricted shopping and shipping experience. It also allows them to save on shipping costs. Our customers speak highly of the service we provide and the savings that it entails.

Our customers use the address we provide while placing orders, so items are shipped and delivered to our locations. Our staff then receive your orders and forward them on to you. Most of our customers use this service even if the online store offers to ship internationally because of the cost savings on shipping and handling.

We invite our customers to check out our competitors to compare our pricing and services. We are that confident in the level of service we provide at price everyone can afford.

Our customers are allowed to share address with their friends and family, so they can take advantage of the same great perks. Please keep in mind that shipping regulations and applicable laws must always be respected. If you decide to allow additional individuals to use your account, you must make sure your plan is adjusted to cover the increased use.

Businesses like the convenience of our mail forwarding service as we act like a mail processing clerk for all incoming correspondence and packages. We do more than a simple mail processor but charge only a fraction of the cost you would otherwise spend if you were to establish a similar incumbent in-house.

All subscribers of mail forwarding service are required to complete a USPS 1583 form by law. This form allows us to serve as your registered mail agent and to process mail on your behalf. The direct link to the form can be found here . A copy of USPS form 1583 can also be obtained from your local post office.

Note about payment methods: Payment methods (bank account, credit card, PayPal, etc.) must be in the same name as the Vilorra.com account holder. Third party payments that do not match subscribers billing information will not be accepted.

RECEIVING

Here’s what happens when we receive a package on your behalf.

Our staff receive the packages and record them into our system so customers can receive real-time notification when their packages are received. We then inspect the package for signs of damages and if applicable, we notify you of any adverse findings.

Customers can set up, what we call, Advanced Protocols which will leave standing instructions for our agents regarding how packages should be processed and handled in certain situations. If no Advanced Protocols are set up, the agent will await further instructions from the customer for that particular delivery. We highly encourage Advanced Protocols due to the time they save in addition to already having instructions in place in the event of an issue or problem.

Shipping methods can be set at any time and can be changed as needed without any restriction. We can also hold and consolidate packages for you if you have multiple expected deliveries. This package consolidation enables you to save even more.

FORWARDING

Before we forward any package, they are inspected for damage and the outer package is photographed and uploaded to your account. This allows our customers to see when a package arrives, who’s the sender of the package etc.

Customs, excise and duty fees are customers’ responsibility. Customers must fill all appropriate forms and pay duties/tax/excise as applicable. We are available if you have any questions about the forms and we will be glad to help you in any way we can.

OUR SUPPORT

Working Hours:

Monday through Friday
from 9:00 AM to 5:00 PM (Pacific Standard Time)

If you would need any additional information, please let us know.

You may have heard us mention our highly trained excellent customer service representatives once or twice. We handpicked each of our team members for their inherent desire to please and build our customers’ satisfaction. They are there to support YOU, anytime you may require assistance. We strive to ensure complete customer satisfaction in every department of our company. Customers are the reason we are who we are today! By treating every customer as if they were our only customer, providing them with undivided attention regardless of whether they spend thousands of dollars or just a dollar, we just don’t provide service – we provide an experience like no other. Every customer representative is easy to deal with and geared to be attentive to your needs.

We publish a newsletter, periodically dealing with industry news and other exciting information you may be interested to know. By subscribing to our newsletter, you are kept abreast with the latest information out there, subscribe now and have it dropped straight to your inbox.