We don’t make promises that we cannot keep. Our customers rely on us for our integrity and reliability. We have been in business for longer than anyone else in the industry. Without doing things right, we wouldn’t have survived as long as we did.
We possess the expertise, experience, knowledge, technical know-how, and resources required to succeed in the logistics field. No one does logistics better than us. As a trend setter, we have other companies following our footsteps. Our commitment of service and stewardship towards our customers are unmatched.
We take proactive approach when it comes to solving even the most complex of logistics issues. Advanced Protocols are one of many ways we speed things up, these are designed to save both time and money while maximizing available resources. Our proactive approach has resulted in reductions of asset loss, increased revenue and profitability and sky-high customer service ratings.
Vilorra revolutionized inventory management with similar proactive approach. Even though we employ the most advanced, cutting-edge technology and equipment, we do not entirely rely on automation; rather, we get assurances from hands on visual inspections and monitoring by our on-site staff. Our systems also keep our customers up to speed on schedules and deliveries. Our customers have access to all the information they need at their fingertips.
While it’s understandable that we are in business to be profitable, our customers’ needs and success are never to be compromised. This philosophy of putting customers in the forefront of all our decision making has set us apart from the crowd.
Our order fulfillment accuracy rate is near-perfect. Also, our processing time and efficiency continue to meet or exceed industry standard and are constantly improving.
We welcome feedback from employees and customers. We take all inputs and opinions seriously and, in many cases, new services or changes in policies have come into existence as a direct result of some of these feedbacks we received.
We want to ensure you experience with us is one of a kind, of course, in a positive way. If you run into a problem or an issue, we urge you to contact us right away so that we can make things right for you.
PROCESSES AND NOTIFICATIONS
At Vilorra, all customers are equally important. It doesn’t matter how much you spend with us, you’ll receive the same top-notch service and premium treatment.
We have clients from all over the world, spanning different time zones, so it is important that all our customers have options available when it comes to contacting us. Our customers can call, email, chat, or fax us at any time. If we get correspondence from one of our clients when it’s afterhours for us, we respond to those in the order that they were received.
ALLOCATIONS AND ADVANCED PROTOCOLS
You have heard us mention “Advanced Protocols” a few times. This is a revolutionary concept if used right. We are redefining proactive approach with this concept and customers can place instructions for specific scenarios ahead of time. These contingency plans can save both time and money. You only need to invest a few minutes to identify potential situations and lay out instruction that you want us to follow should they occur. Those few minutes can serve you well in the long run.
If you are still on the fence about setting up advanced protocols, give us a call and we’ll happily assist you. We can identify scenarios that may apply to your business and then help you develop your action plans and/or instructions.
We use Advanced Protocols in-house for many internal processes including power outages and downed communications. We know a thing or two about how successful these contingency plans can be and will be happy to assist you in any way we can to set you up with some Plan B’s.
While we offer the lowest shipping rates in the industry, we can help you save even more. If you have multiple packages or deliveries coming our way for forwarding, we can wait until all shipments have arrived and then consolidate them into one shipment. You will pay for one larger shipment rather than multiple smaller shipments and in the process, you will save money.
TRANSPORTATION MANAGEMENT SYSTEMS
TMS is the lifeline of our logistics operations. TMS helps us keep in touch with carriers and customers and enables us to easily adjust the pick-up and delivery schedules. It streamlines multiple facets of our operations and consolidates everything under the same platform. In short, TMS helps us make good on our promises to our customers to accomplish everything they require from us and keep them in the loop throughout the entire process.