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LOGISTICS SOLUTIONS FOR BUSINESSES

Our global business clients from various industries enjoy our innovative custom experiences and creative logistics services. We adjust our services to the exact requirements of our customers with the full support of our professional customer service team.

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MAIL FORWARDING

Mail forwarding can be utilized in several ways, and this will ensure that online shopping is a hassle-free experience and provides our international customers with extraordinary access to services that were inaccessible to them before.

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ADD-ONS

Storage solutions, workspace layout and design, freight price negotiations and real estate consultations are all complimentary services we offer our valued customers.

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MORE ABOUT US

As a recognized leader in the logistics industry, Vilorra are experts in the areas of logistics services and third-party shipping, by providing exceptional values that our competitors can’t match. With outstanding customer service, we manage to maintain one of the highest customer retention rates in the industry by adding further additional valuable services at no extra cost. With our extensive expertise, we have managed to assist hundreds of businesses, not only by increasing their revenue but also by the streamlining their processes and by enhancing their customer service experience.

A large part of our company’s success lies in the fact that we always provide an open line of communication with our customers; the appreciation of this is evident in the reviews and feedback we have received. Our management team analyzes feedbacks received from both our customers and employees and realigns our existing services to help improve existing processes or develop new processes. Technology is an essential element of what we do and how we enhance our performance to provide better service to our customers. The use of the latest software and hardware forms are an essential part of security measures not only in our operations division but also the company as a whole. By understanding the value of the assets and information entrusted to us by our customers, we aim to take every possible precaution and equip ourselves with the most updated cybersecurity and Internet protection on the market. In the end, the most crucial factor that sets us apart from our competitors is our relationship with our customers.

This might be a little unorthodox business practice, but we encourage our potential customers to research our competitors before they make their final decisions. What they discover is that we offer higher value and a comprehensive list of unbeatable services. Our staff ensures that our customers find everything they possibly need in one safe and easy to understand transparent plan.

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ORDER FULFILLMENT

We have all the capabilities and expertise to handle your order fulfillment needs. If this is a part of your business, we can source the products, pick and ship orders, and repackage for retail sales. If needed, we can even accept and process all your customer returns and credits for you.

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QUALITY CONTROL (QC)

Vilorra eliminates the losses of assets caused by spoilage or damage, thanks to our extensive internal and external quality control processes. Product loss directly translates into revenue loss, and therefore we take comprehensive measures, both electronically and physically to minimize those losses.

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CUSTOM PLANS

Our business is based on the customization and flexibility for our customers’ needs. Do not panic if you do not see a specific service plan that checks all the boxes for you. Give us a call and we’ll design a plan that’s right for you. All companies have unique needs, and one method is not going to cater to every customer's needs, so our efforts are limitless in assisting our clients in every way possible. If you need a customized plan just for your company, we are here to make that happen.

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WHY CHOOSE US?

There is an abundant of third-party shipping services to select from these days, and some of these companies offer a wide range of services, but in the end, performance is everything, and nobody does it better than we do. With years of experience and the best employees in the industry, we continually evaluate our performance, beseeching feedback from customers, and developing strong bonds with carriers and other vendors, so we can provide our clients with the best overall experience possible.

We have two main goals to focus on: offering unmatched service at affordable prices and maintaining professional level of customer service and experience. We provide the lowest rates in the industry yet the best services; this is due to solid relationships with our carriers, allowing us to pass the savings we experience directly to our customers.

We have our customers’ interests at heart so that everything we do must provide a positive effect on them; if it does not, we will not pursue it.

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CONSULTATION SERVICES

Our consultants are available to assist you with services such as freight brokerage negotiations and real estate transactions.

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CUSTOMER SATISFACTION

With the highest approval rating in the industry, it’s evident that customer satisfaction is our number one priority! Our company is customer centric; we realize that without customers we are nothing. YOU are the core of our business.

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KEEPING IT GREEN

By partaking in greener thinking and participating in several recycling programs and other eco-friendly initiatives, we endeavor to protect the environment and do our part. We will continue to evaluate our daily operations and strive to reduce waste.

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OUR SUPPORT

Working Hours:

Monday through Friday
from 9:00 AM to 5:00 PM (Pacific Standard Time)

If you would need any additional information, please let us know.

You may have heard us mention our highly trained excellent customer service representatives once or twice. We handpicked each of our team members for their inherent desire to please and build our customers’ satisfaction. They are there to support YOU, anytime you may require assistance. We strive to ensure complete customer satisfaction in every department of our company. Customers are the reason we are who we are today! By treating every customer as if they were our only customer, providing them with undivided attention regardless of whether they spend thousands of dollars or just a dollar, we just don’t provide service – we provide an experience like no other. Every customer representative is easy to deal with and geared to be attentive to your needs.

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